Sage Intacct Support

Already using Sage Intacct but need someone knowledgeable to turn to when your Finance team has questions or needs help?

Dynamic Zenergy provides independent Sage Intacct support to help organisations understand issues, work through Finance processes and make better use of Sage Intacct.

Support is provided remotely to organisations across Australia.

Practical Sage Intacct Support When You Need Help

Your team may be comfortable using Sage Intacct most of the time but still need help when a question or unfamiliar situation comes up.

Perhaps a process isn’t working as expected. A user isn’t sure what to do next. Your team has developed a workaround. Or you need help understanding whether there is a better way to complete something in Sage Intacct.

I can work with you to understand the issue and help determine an appropriate next step.

What Do You Need Help With?

You don’t need to diagnose the Sage Intacct problem before contacting me.

Start by telling me what is happening.

What is your team trying to do?

What isn’t working as expected?

Which process is causing difficulty?

Is your team using a manual workaround?

Are users regularly asking the same questions?

Has something changed in the way your team needs to use Sage Intacct?

We can start with the problem and work from there.

Sage Intacct Support Areas

Depending on your requirements, support may include help with areas such as:

• Accounts Payable
• Accounts Receivable
• General Ledger processes
• purchasing and approvals
• bank reconciliation
• month-end processes
• reporting and dashboards
• data imports
• user questions
• understanding existing Sage Intacct functionality
• process-related issues and workarounds
• other Sage Intacct Finance processes relevant to your organisation

The support provided depends on the issue and your Sage Intacct environment.

Help With Sage Intacct Questions

Sometimes your Finance team simply needs someone they can ask.

I can help users work through Sage Intacct questions and better understand the functionality or process they are using.

If the question identifies a wider issue, we can also determine whether training, process improvement or a more detailed review may be useful.

Help With Finance Process Issues

A Sage Intacct question is not always just a system issue.

Sometimes the difficulty comes from the Finance process around the system, a workaround that has developed over time or uncertainty about how a process should be completed.

I can help you look at the issue from both the Sage Intacct and Finance process perspective.

Support After Sage Intacct Implementation

Going live with Sage Intacct doesn’t mean your team’s questions stop.

Users may need additional help as they become familiar with the system and start completing their day-to-day Finance processes.

Support can help your team work through questions that arise after implementation and identify areas where additional training or process improvements may be useful.

Support for Existing Sage Intacct Users

You don’t need to be a new Sage Intacct customer to ask for support.

If your organisation has been using Sage Intacct for several years, I can help with questions, processes or areas where your team needs additional support.

We can also explore whether newer Sage Intacct functionality may be relevant if an existing process is no longer working as well as you would like.

When Support Identifies a Bigger Opportunity

Sometimes a support question uncovers something that needs more than a quick answer.

For example, your team may need additional training, a Finance process may need reviewing, reporting may need improving or there may be an opportunity to reduce manual work.

If this happens, I’ll explain what I think is worth exploring. Any additional consulting can then be discussed and scoped separately.

Not Sure Whether You Need Support or a Review?

If you have a specific Sage Intacct question or issue, support may be the appropriate place to start.

If your organisation has several processes you would like to improve, or you aren’t sure where the main opportunities are, a Sage Intacct Review may be more suitable.

The Sage Intacct Review looks at up to five priority Finance processes and provides prioritised recommendations and suggested next steps.

Independent Sage Intacct Support

Dynamic Zenergy provides independent Sage Intacct consulting and support.

This service is designed to help with Sage Intacct use, Finance processes and related questions. It is separate from Sage’s own customer support and does not replace support that may need to be provided directly by Sage or your Sage Intacct Partner.

If an issue needs to be referred to Sage or another provider, I can help you identify that as part of understanding the problem.

Sage Intacct Support Across Australia

Dynamic Zenergy is based in Sydney and provides remote Sage Intacct support to organisations across Australia.

Remote support makes it possible to work with your Finance team wherever they are located.

Talk to Me About Your Sage Intacct Question

Tell me what your team is trying to do, what isn’t working as expected or where you need help.

We can start with the issue and discuss the type of Sage Intacct support you may need.